On June 12, the annual technology event "NETCRAFT WEEK 2026" , hosted by NetCraft, was held at the Galaxy International Convention Center in Macau. Centered around the theme "Navigating the Jagged Frontier of AI," the conference explored the complexity and uneven impact of AI technologies across diverse application scenarios. CanWay BlueWhale was invited to attend, showcasing its next-generation enterprise DevOps and integrated IT Operations Management (ITOM) solutions at the exhibition area, and engaging with industry leaders to discuss the evolution of IT R&D and operations in the AI era.
01 Building an Integrated R&D and Operations Foundation to break through the Jagged Frontier of AI
As AI tools and foundation models rapidly move into enterprise production environments, IT architectures are becoming increasingly complex, placing greater demands on operational resilience and efficiency.
At this event, CanWay BlueWhale presented a clear solution: building an integrated R&D and operations foundation with the "AI Agent" as the central hub, combining DevOps and ITOM in a dual-track integration. On-site, CanWay BlueWhale showcased a highly intelligent core solution matrix to attendees:
Integrated ITOM Platform (Intelligent Ops Leap): Built upon core capabilities including CMDB, asset management, observability, automation, vulnerability management, and ITSM, the platform has evolved to incorporate an Intelligent Service Desk, AI Digital Employees, and AI Operations Agents. The platform can automatically perform risk assessment, alert analysis, anomaly detection, and intelligent inspections.
Enterprise DevOps Platform (Reshaping R&D Efficiency): The solution comprehensively covers six core platforms: Requirements, Code, Testing, Continuous Integration, Artifacts, and Knowledge Management. AI capabilities embedded across the software delivery lifecycle help teams accelerate planning, coding, testing, troubleshooting, and release management, significantly reducing the time from development to business value delivery.
AI Agent-Powered: Breaking through the limitations of single-point tools, CanWay BlueWhale has built a powerful AI Agent hub between the underlying infrastructure and application layers. It not only delivers unified, end-to-end intelligent knowledge Q&A services but also provides proprietary agent development capabilities, helping enterprises customize dedicated AI assistants on demand to address complex system challenges.
02 Booth Highlights: In-Depth Discussions with Industry Professionals
During the event’s networking sessions, CanWay BlueWhale’s booth attracted numerous IT decision-makers from Macau’s public utilities, financial institutions, and large enterprises. Through detailed solution presentations and in-depth analysis of real-world benchmark cases, the two sides engaged in lively discussions on practical pain points — including how to smoothly upgrade to an AI-driven next-generation operations system, and how to leverage AI agents to comprehensively enhance R&D and operations efficiency while ensuring security and compliance. The exchanges provided enterprise clients with highly actionable transformation recommendations.
03 Advancing AI-Powered IT R&D and Operations Across the Greater Bay Area
Looking ahead, CanWay will continue to strengthen collaboration with ecosystem partners such as NetCraft, supporting enterprises across the Greater Bay Area in navigating the evolving landscape of AI-driven R&D and IT operations. Through ongoing innovation and localized service capabilities, the company aims to help organizations accelerate digital transformation and unlock greater operational value.
