In May 2025, Gartner, an international research institution, released the Intelligent IT Monitoring and Log Analysis Tools Market Guide in China. CanWay BlueWhale Full-Stack Intelligent Observability Center, leveraging CanWay BlueWhale Log Management Platform and Application Release Automation(APM), was selected for Dedicated Tool Providers.
Previously, the Monitoring Platform and Application Release Automation(APM) of the CanWay BlueWhale Full-Stack Intelligent Observability Center were recommended in the 2022 Gartner Toolkit. Additionally, CanWay BlueWhale was also included in Gartner 2024 Hype Cycle for Infrastructure Strategies in China and recognized as a representative vendor for APM and Observability in China. It further validates the leading position of the CanWay BlueWhale Full-Stack Intelligent Observability Center series products in the field of observability.
01 Cognitive Pitfalls and Phased Action Framework for IT Operations in China
As Chinese enterprises advance their digital transformation, intelligent IT monitoring and log analysis tools have become essential for ensuring the stability and efficiency of IT systems. However, gaps remain between market perception and practical implementation:
-Some I&O leaders mistakenly believe these tools can fully replace traditional monitoring and log analysis tools, overlooking the fact that foundational monitoring capabilities remain the cornerstone of observability.
- Vendors of intelligent monitoring tools are shifting toward promoting event intelligence solutions (EIS, formerly AIOps platforms) to address the cross-domain events management.
- The full-process automation of Generative AI (GenAI) in IT operations is not feasible in the short term, and enterprises should adopt a realistic perspective on its practical value.
The report indicates that enterprises in the Chinese market need to correct the misconception that "observability replaces monitoring." Instead, they should build on foundational capabilities, and integrate policy guidance and business needs to introduce tools such as EIS and observability platforms in phases, while enhancing operational efficiency through GenAI and accumulating experience:
- Strengthen foundational monitoring and log management before advancing the implementation of observability platforms. When observability is not mature, integrate ITSM/CMDB through EIS to address challenges in cross-domain event management.
- Implement verifiable scenarios such as ChatOps and automated report generation, avoiding uncritical pursuit of full-process automation. Meanwhile, select tools that support domestic technology stacks and provide business-level insights. Based on technology stack strategies, cloud service providers, hardware manufacturers, and specialized tools can collaborate to avoid integration into only single platform.
- Track technology convergence trends. By gradually integrating observability platforms and EIS into a "unified IT operations platform," enhance automation capabilities by incorporating GenAI and AI agents and accumulate excellent experience of the industry. Additionally, optimize the application path for AIOps by referencing benchmark cases across various sectors.
Gartner emphasizes that technological evolution must balance "pratical implementation" with "long-term planning," avoiding concept hype, and ultimately enabling IT operations to deeply empower business growth.
02. CanWay BlueWhale Full-Stack Intelligent Observability Center: Building an Enterprise-Level Observability Closed-Loop
CanWay BlueWhale Full-Stack Observability Center is an one-stop and full-stack intelligent observability solution to enterprises. Its full-process observability capabilities spanning from business and application layers to underlying software and hardware infrastructure. It also delivers observability to enterprises through metrics monitoring, log management, and distributed tracing. In addition, its intelligent alerting can enrich event context and reduces noise, ensuring timely and effective information delivery. This Full-Stack Observability Center also seamlessly integrates with BlueWhale ecosystem capabilities such as CMDB, process management, and automated execution, supporting the comprehensive evolution of IT operations of enterprises.
The one-stop and full-process monitoring products of CanWay BlueWhale comprise five modules: Monitoring Platform, Log Management Center, Application Release Automation, Business Monitoring, and Alert Management Platform. By leveraging metrics, traces, and logs as the foundation of observability, its data collection can cover web applications, backend services, software and operating systems, containers and virtualization, mainstream hardware. Additionally, it also provides unified troubleshooting capabilities, supporting alerting and visualization, etc. It can reduce the difficulty and improve the effciency of troubleshooting, and delivers a comprehensive full-stack intelligent observability platform solution for enterprises.
In addition to being repeatedly recognized by Gartner, the products and solutions of CanWay BlueWhale Full-Stack Intelligent Observability Center have also received numerous recognitions and awards. It includes the inaugural "Outstanding Case for Stable and Secure Cloud System Operation" award, inclusion in the 2023 ITSS IT Service Tools Landscape, "Outstanding Financial Data Intelligence Solution" at the 6th XinZhi Awards, as well as selection as a "Guangdong Province Outstanding Software Product" by the Guangdong Software Industry Association, recognition as an "Excellent Xinchuang Product" by the Guangdong Information Technology Application Innovation Industry Alliance. These accolades not only affirm high recognition of the strength and innovation capabilities of the CanWay BlueWhale Full-Stack Intelligent Observability Center, but also underscore its practical value in the field of observability.
At the beginning of 2025, drawing on years of insights in the observability domain and extensive project experience and operations, CanWay BlueWhale compiled and published the Enterprise One-Stop Observability System Best Practice Guide (2025). This guide aims to provide methodological guidance and practical references for users across different industries. By organizing theoretical frameworks, summarizing methodologies, and conducting in-depth analysis of scenarios, it delivers practical value and significance for enterprises.
Currently, CanWay BlueWhale has empowered over 1,000 enterprise clients across sectors including government services, energy, telecommunications, finance, transportation and airlines, automotive. It has collaborated with clients, such as China Guangfa Bank Industry Cloud, Foton Motor, and Beijing Mobile to jointly build enterprise observability systems. Looing ahead, CanWay BlueWhale will continue to advance technological innovation, supporting clients in systematically enhancing their operational management and technical capabilities.
