CanWay BlueWhale Privacy Statement
Effective as of 1 November 2025
CanWay BlueWhale, Inc., including its subsidiaries and affiliates (collectively, "CanWay BlueWhale," "we," or "us") respects the privacy of its customers, business partners, event attendees, job applicants and Website (as defined below) visitors.
The following Privacy Statement explains who we are and the different ways in which we collect, use, and disclose personal data about you, and how you can exercise your privacy rights. Please take the time to read this Privacy Statement and the related statements in their entirety to ensure you are fully informed. To access a specific policy, you may click on the relevant link below. Note that we may provide additional information about our privacy practices that are specific to one of our websites, events, products, or services or apply to residents of a certain jurisdiction.
If you have any questions or concerns about our use of your personal data, please contact us using the contact details provided at the bottom of this Privacy Statement.
PRIVACY STATEMENT. Our Privacy Statement covers our privacy practices as a controller with respect to the collection, use, and disclosure of information obtained: (i) through the CanWay BlueWhale websites that link to this Privacy Statement (our "Website"), (ii) events hosted by CanWay BlueWhale or our business partners and sponsors where we collect information from attendees (“Events”), and (iii) any marketing related activities which we are involved in.
COOKIES POLICY. Our Cookies Policy addresses how we use cookies and other similar tracking technologies when you visit our websites or use our products, services, and mobile applications.
Purpose and Scope
CanWay BlueWhale, Inc., including its subsidiaries and affiliates (collectively, "CanWay BlueWhale," "we," or "us") respects the privacy of users of its Website (as defined below) and registrants and attendees at its Events (as defined below), and of individuals with whom we may otherwise interact with for marketing purposes (collectively, “Data Subjects”).
This Privacy Statement (the "Privacy Statement") applies to our collection, use, and disclosure as controller of: (i) information obtained through the CanWay BlueWhale websites that link to this Privacy Statement ("Website"); (ii) information collected at event registration or attendance information for events hosted by us or our business partners where we collect information from registrants and attendees (“Events”), or (iii) marketing communications that we issue to you where we have obtained your contact details in some other manner.
About Us
Guangzhou CanWay Technology Co., Ltd. was founded in 2001. As a leader in digital R&D and operations management solution, we provide government and enterprise clients with end-to-end IT products and solutions across R&D, operations, and business management, fully supporting their digital transformation, and empowering enterprises to operate more intelligently.
CanWay BlueWhale is a well-known brand of digital R&D and operations management solution in the industry. Combining the advanced Tencent BlueKing PaaS technical architecture and integrating more than 20 years of R&D and operations and maintenance experience of CanWay Technology, it has created three major product series: DevOps, AIOps, and WeOps. gy, it has created three major product series: DevOps, AIOps, and WeOps.
For more information about CanWay BlueWhale, please see the About Us section of our Website.
How We Obtain Information
We collect several types of information from and about Data Subjects that broadly fall into the following categories:
1. Information we collect from you:
- When filling out forms on our Website (including without limitation, name, mailing address, email address, and telephone number).
- When you post material to our Website, participate in bulletin boards, chat rooms, blogs, comment threads, forums, or other interactive features of our Website, register, or request further information or services from us.
- When you register to use a demo or developer instance of our cloud service.
- When you enter a contest or promotion we sponsor.
- When you contact us (including where you interact with chatbots on our Website).
- When you complete our surveys.
- When you register for or attend an Event (which may include photographs, audio, and video recordings of Event attendees).
- Other information you may submit to us related to your use of our Website or attendance to an Event (including without limitation, billing information).
Additionally, if you contact us through our chat feature, we may monitor and retain the chat conversation, including for training purposes. We may use the contact details and information you provided in the chat to reach out to provide you with information you have requested about our products and services. Please do not use the chat feature if you do not wish to have your chat conversations monitored and retained.
2. Information from third parties or information which is publicly available.
From time to time, we may collect and use information we receive about you from third parties in connection with your use of the Website or attendance to an Event or other marketing related activities. For instance, we may receive information about you from our business partners related to your registration information for Events or from other vendors where you have expressed an interest in CanWay BlueWhale products (including by downloading a CanWay BlueWhale digital asset or giving consent to receiving marketing materials). We also use third parties for reporting and analytics to measure the effectiveness of our Website and marketing efforts, and to identify areas for improvement.
We may combine information we collect from third parties with information you provide us to update, expand, or provide you with tailored information regarding our products, services, and Events. We may also collect information about you where you have made it publicly available.
3. Information we collect as you navigate through the Website.
As you navigate through the Website, we may also automatically collect details about your visits to the Website, including your IP address, usage patterns, traffic data, location data, logs, other communication data, and the resources that you access, as well as information about your device and internet connection, including your operating system and browser type.
We also collect some of this information using cookies and similar tracking technologies through others that we engage to provide analytics services, serve advertisements, and perform related services across the web and in mobile apps. You can turn off cookies used for ad targeting by accessing the "Cookies Preferences" link at the bottom of the website. For detailed information about our cookies, please refer to the Cookie Policy.
How We Use Information Collected
We may process personal data that we collect about you for the following purposes:
- To operate, maintain, and improve our Website.
- To register you for Events you sign up for with us and populate profiles for you in our records.
- To provide you with information about products or services that you request from us. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including without limitation, our Website Terms of Use.
- To notify you about changes to our Website or obtain any required consent.
- To allow you to participate in interactive features of our Website, when you choose to do so.
- To track your browsing behaviour, such as the pages you visited over time, for analytics and advertising purposes.
- To communicate with you about Events.
- To contact you for marketing purposes, in accordance with your marketing preferences (for example, we may use your information to contact you to further discuss your interests in our services and products or other Events). Where one of our team speak to you over the phone, calls may be monitored or recorded for training and customer service purposes.
- To promote our products, services, or Events on our social media accounts (for example, by using photographs, audio, and video recordings of Events which you may have attended).
If you ask us to contact you about goods and services, we may use your personal data, or permit selected third parties to use your personal data, to contact you about such goods and services. You can withdraw consent at a later time by clicking on the “unsubscribe” link located in the emails we send you. For more information, see the section on “Your Privacy Rights“.
Additional information about our privacy practices with respect to our collection and use of information from Events may be found in additional privacy statements on the registration sites for Events hosted by us, where relevant.
Legal Basis for Processing
Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.
To the extent that we process personal data as data controller, we normally do so on the basis of our legitimate business interest to do so (taking into account the fundamental privacy rights of any relevant individuals), and / or in performance of a contract, and / or on the basis of compliance with a legal obligation, and / or on the basis of consent, depending on the specific activity involved.
How We Disclose Information Collected
We may disclose personal data about you to the following categories of recipients:
- To our global subsidiaries and affiliates who will use it only for the purposes described in this Privacy Statement.
- To our contractors, business partners and service providers we use to support our business or who provide services on our behalf. If you choose to disclose your information to business partners or sponsors, your information will be subject to the respective business partner or sponsor’s privacy statement.
- To a potential buyer (and its agents and advisors) in connection with any proposed merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganisation, dissolution or liquidation), in which case personal data held by us about you will be amongst the assets transferred to the buyer or acquirer.
- To any competent law enforcement body, regulatory, government agency, court or other third party to: (i) comply with relevant laws and regulations, including court order, a request from any competent law enforcement agency, or any other legal obligation; (ii) enforce or apply our Website Terms of Use, or terms of any other agreement, or to take action regarding violations of our policies; (iii) protect the rights, property, or safety of CanWay BlueWhale, its affiliates, employees, agents, or others, (iv) defend against a legal claim.
- To any other user of the site or any other sites in the CanWay BlueWhale ecosystem, where you choose to make that information public.
- To any other person with your consent to the disclosure.
We may also disclose aggregated or de‑identified information that cannot reasonably be used to identify you. CanWay BlueWhale processes, maintains, and uses this information only in a de‑identified fashion and will not attempt to re‑identify such information, except as permitted by law.
International Transfer of Data
CanWay BlueWhale stores and processes any personal data collected in connection with Data Subjects in: (i) any country where we have facilities, (ii) any country in which we engage service providers; or (iii) any country where Events are held. A list of CanWay BlueWhale’s global offices is available here.
For international transfers of personal data from the European Economic Area ("EEA"), the UK or Switzerland, we implement such measures as are necessary to ensure we provide appropriate safeguards for the transferred data, including through the use of Standard Contractual Clauses or another lawful transfer data transfer mechanism.
Security and Confidentiality
CanWay BlueWhale maintains appropriate technical and organisational measures designed to protect the personal data of Data Subjects from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, and access. CanWay BlueWhale personnel and service providers with access to personal data of Data Subjects are required to keep such information confidential and secure.
Retention
We will retain your personal data if we have a business need to do so or for as long as is needed to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required by law (for example, to comply with applicable legal, tax, or accounting requirements).
When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymise it or if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
Your Privacy Choices
In accordance with applicable laws, we provide you with certain choices regarding the information you provide to us. Depending on where you reside, you may have the following rights:
- If you wish to access, correct, update, or request deletion of your personal data, you can contact us. Event registrants and attendees may update their user profiles for Events we host by logging into the applicable event website or registration page.
- Certain jurisdictions provide their residents specific privacy rights under applicable law. We will process your requests to exercise such rights, including if you object to processing of your personal data, ask us to restrict processing of your personal data, or request portability of your personal data, in accordance with applicable data protection laws.
- If you do not wish to receive our email marketing communication for promotional purposes, you may opt out by clicking on the “unsubscribe” or “opt out” link in the marketing emails we send you. To opt out of other forms of marketing (such as telemarketing), please contact us. In addition, if we process your personal data in reliance upon your consent, you can contact us at any time to withdraw your consent.
- In addition, if we process your personal data in reliance upon your consent, you can contact us at any time to withdraw your consent.
- You have the right to complain to a data protection authority if you are unhappy about our collection and use of your personal data.
- Under applicable laws, you may have the right to appeal where we make a decision in relation toyour request regarding your personal data. To exercise this right, you may contact us.
- Certain jurisdictions provide their residents with additional control over how their personal data is “shared,” “sold,” or used for “targeted advertising” under applicable law. We use cookies and similar tracking technologies to analyze use of our Website and interactions with our marketing communications. As described in the “How We Obtain Information” section above, we also use these technologies for cross‑context behavioural advertising. You can manage your cookie preferences to opt out of relevant services by clicking the "Cookies Preferences" link at the bottom of the website.For detailed information on our cookies, please see our Cookie Policy. We aim to respond to all legitimaterequests within 15 business days, as required by PlPL.
- Alternatively, Website Users may opt out by broadcasting a legally recognized opt‑out preference signal, such as the Global Privacy Control (on the browsers and/or browser extensions that support such a signal). Please note that, depending on which legally recognized opt‑out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt‑out choice if you use a different browser or device to access our Website.
Please note that in order to fulfil your request, we may need you to provide certain information to verify your identity. Additionally, depending on where you reside, you can use an authorized agent to exercise your rights. We may request evidence that you have provided such agent with authority to submit requests on your behalf, and / or ask that you verify your identity directly with us. If you are an authorized agent seeking to make a request, please contact us at marketing@canway.net. We aim to respond to all legitimaterequests within 15 business days, as required by PlPL.
To exercise certain of your rights under applicable laws, you may submit a form here. Alternatively, you may contact us using the details in the “Contact Information” section below.
Contact Information
To ask questions or comment about this Privacy Statement and our privacy practices or if you need to update, change or remove your information or exercise any other rights, contact us at:
Email address : marketing@canway.net
Mailing address: 11th Floor, Block A, Fengxing Plaza, No. 67 Tianhe East Road, Tianhe District, Guangzhou
Phone number: 020 - 38847288
