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PRODUCT
IT Service Management (ITSM)
Unify the Service Desk, ITIL-aligned IT Service Operations, Low-Code extensibility, governed automation and AI on one enterprise platform built to scale across organizations, languages and regions.
Helps enterprises standardize operations, resolve issues faster and deliver consistent service across teams and regions.
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Elevate your enterprise IT service management capabilities
with CanWay
Unified Connectivity Integrated with ITOM
Using processes to "link monitoring, management, and control," enabling agile scenarios such as alert linkage, automated delivery, change impact analysis, change conflict checks, and root cause analysis assistance.
Robust ITSM Platform Capabilities
A combination of low-code engines allows more agile responses to changing management needs. Provides low-code engine capabilities including form engine, process engine, report engine, rule engine, and view engine, along with built-in business components commonly used in operations management.
Out-of-the-Box Process Practices
Designed with the input of seasoned ITIL experts and refined through best practices from leading customers across various industries, we offer cost-effective process templates that can be installed with one click and used immediately out-of-the-box.
Integration with Enterprise IM Tools
Supports seamless integration with mainstream IM tools such as Enterprise WeChat, Feishu, DingTalk, WeLink, and Teams. Non-mainstream IM tools can also be extended and adapted through a plugin-based approach.
Key Benefits of CanWay IT Service Management
(ITSM)
Canway helps enterprises standardize operations, resolve issues faster
and deliver consistent service across teams and regions.
ITIL-Aligned, ITOM-Integrated
Processes
Standardize Request, Incident, Problem and Change Management with monitoring, CMDB and automation for auditable, closed-loop operations.
AI-Powered Service Agents
AI connects knowledge, data and actions to automate service workflows: recommend solutions, route incidents, assess change risk, and convert tickets into reusable knowledge.
Governed Integration & Automation
Wrap APIs, Python scripts and data tables as governed actions that can be tested, reused and traced.
Low-Code Platform & Application
Extensibility
Use decoupled Low-Code Engines, reusable applications and plugins to respond faster with less customization and upgrade effort.
Multi-Tenant & Multilingual
Operations
Support independent tenant governance, multilingual interfaces and group-wide or regional IT Service Operations.
Digital & Omnichannel Service Desk
Unify Self-Service, Live Support, Enterprise IM and mobile access, with AI-to-human handoff to improve service efficiency and experience.
Application
Out-of-the-Box Best Practices
Based on the ITIL framework and Canway's years of operational process management experience, we provide built-in ITIL process practices that can be deployed with one-click, enabling rapid setup of standardized O&M processes from scratch.
Unified Portal Access
Offers customizable service portals and workbenches with multi-channel access support, along with multi-perspective workstations designed for end-users, engineers, and administrators.
ITSM Platform Capabilities
Leveraging low-code engine capabilities, the platform allows low-cost extension and customization of IT service processes to quickly adapt to management changes driven by business growth.
Supports Steady-State & Agile Operations
Capable of integrating with ITOM to achieve end-to-end automated workflows that meet “agile” needs, while also supporting the implementation of ISO20000 standard processes to fulfill “steady-state” compliance.
ITOM-Integrated Collaboration
Built on an aPaaS foundation, it seamlessly converges with monitoring, alerting, CMDB, and automation modules, driving process innovation and significantly improving O&M efficiency and user experience.
Extensive Industry Practice Experience
Incorporates best practices from 600+ leading customers across sectors such as finance, government, telecom, energy, and transportation, with proven capability to support user bases exceeding 100,000.
Trusted By Enterprises
Across industries, Canway BlueWhale is empowering clients to achieve IT Operations Transformation.
See how Penghua Fund achieves 100% coverage of full-stack monitoring?
See how Beijing Mobile achieves 100% coverage of full-stack monitoring?
See how CGB Bank achieves 100% coverage of full-stack monitoring?
See how Fortune Global 500 Multinational Enterprise achieves 100% coverage of full-stack monitoring?
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