In the era of artificial intelligence, the operational security of cloud-based systems faces new challenges while also ushering in new opportunities for capability enhancement. To build a stable and reliable cloud service environment, enterprises need to innovate in the application and practice in areas, such as artificial intelligence and change management, promoting the evolution of operational security models from "isolated protection" to "holistic intelligence." To consolidate achievements continuously, the Cloud Computing Standards and Open Source Promotion Committee launched the innovative application practice initiative for Stable and Secure System Operation. As a renowned brand in digital IT R&D and O&M solutions, CanWay BlueWhale, in collaboration with a provincial public security department, were selected for the innovative application practice of Stable and Secure Operation of AI Cloud Systems due to its outstanding achievements in building an intelligent operations and maintenance system.
01 Building a New System ："One Hub, Three Modules"
Against the backdrop of national “Digital Government” initiative and top-level industry planning, information technology development in the public security sector continues to advance, and the integration process is accelerating. CanWay BlueWhale participated in the upgrade and construction of a provincial-level public security information platform. In responese to the operational challenges brought by the continuous expansion of the province’s police systems and increasingly complex technical architectures, CanWay BlueWhale aimed to establish an IT operational and maintenance system that is unified, intelligent, efficient, and compliant. Ultimately, CanWay BlueWhale built a unified IT O&M platform characterized by the integration of one hub, three modules and N types.
The platform adopts a “unified hub + modular” architectural design, effectively accommodating heterogeneous resources and technical systems. By integrating full-stack observability, intelligent alerting, and automated orchestration technologies, it enables precise fault prediction and rapid self-healing. Meanwhile, CanWay BlueWhale assisted the client in establishing an operational collaboration mechanism and configuration management system based on a “provincial-level coordination with municipal-level collaboration” model. This ensures smooth implementation and continuous operation of the platform within a complex organizational environment, providing solid technical support and O&M assurance for the stable operation of public security services and the advancement of technology-enabled policing.
02 Product-Enabled Intelligent Operations Empowers Digital Transformation
CanWay BlueWhale’s AIOps integrated, platform-based, and intelligent O&M solution is built around the core capabilities of full-stack observability, end-to-end automation and full-scenario intelligence. Its eight interconnected modules work in synergy to form a closed-loop capability that covers the entire lifecycle of IT operations and maintenance.
CanWay BlueWhale Configuration Management Center(CMDB) creates accurate “digital twins” for IT assets, delivering a comprehensive view from physical devices to virtual resources, and ensuring every asset is manageable and fully traceable.
CanWay BlueWhale Full-Stack Observability Center breaks through barriers from hardware metrics to business processes, enabling real-time detection of potential faults without hidden risks.
CanWay BlueWhale IT Service Management Center (ITSM) integrated with AI intelligence engines, automatically handles over 70% of routine service tickets, delivering both fast and precise service responses.
CanWay BlueWhale Automation Operation Center seamlessly coordinates cross-system operations through workflow orchestration engines, allowing routine maintenance tasks to be triggered with one single click and automated.
CanWay BlueWhale Disaster Recovery Center establishes an full-chain mechanism of plans, drills, and responses, ensuring business continuity and fortifying security defenses.
CanWay BlueWhale Multi-cloud Management Center(CMP) is compatible with heterogeneous cloud environments, enabling unified management and elastic scheduling of hybrid cloud resources while breaking down inter-cloud barriers.
O&M Large Model Development Platform deeply explores the value of operations data, using AI models to predict potential risks and optimize decision-making.
Data and Intelligence Center presents key metrics through panoramic dashboards, providing a clear view of operational status and process progress, and enabling data-based management decisions.
Currently, CanWay's solutions have been widely adopted across sectors such as public services and livelihoods, finance, energy, telecommunications operators, transportation, and automotive manufacturing. They have made remarkable achivements in enhancing enterprise operational efficiency, optimizing management processes, and strengthening collaboration capabilities, providing strong support for enterprises’ digital transformation.
