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New-generation ITOM system.
Build an enterprise IT Service Management (ITSM) system.
Establish a unified data source.
One-stop comprehensive monitoring solution.
Intelligent observability.
Operation team transformation supports business innovation.
Ensure the smooth and efficient launch of applications.
Best emergency disaster recovery management practices.
One-stop IT data analysis and governance
Create a one-stop panoramic digital operation and maintenance system
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Supports end-to-end software R&D management, boosting efficiency&quality.
Covers code specs, test closed-loop to boost software R&D quality.
Unified storage of R&D assets for organizational self-management.
Support the full process automation from code merging to release.
Aggregates R&D data for visualization to aid improvement.
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PRODUCT
Alert Management Platform
Unified management of the entire alert lifecycle! Centrally manage alert information from various monitoring systems,enabling full lifecycle management—enrichment, suppression, masking, handling, dispatch, and analysis . It helps IT Operations Team focus on valid alerts, saves manpower, boosts fault handling efficiency and enhances business stability.
CanWay BlueWhale Alert
Highlighted Features
Help your operations and maintenance team focus on effective and intelligent alerts
Powerful Alert Noise ReductionConvenient and flexible alert compression and noise reduction configuration delivers over 70% noise reduction, freeing operations personnel from irrelevant alert bombardment to focus on effective alerts.
Unified Alert AnalysisMulti-dimensional alert analysis views assist in handling alerts. KPI views (MTTA, MTTR) provide intuitive efficiency tracking, with operational metrics demonstrating alert governance value.
Flexible Expansion CapabilitiesLow-barrier Plugin development enables self-service integration with third-party monitoring systems, ticketing platforms, and notification channels. your Accompanying Operation transformation and system growth.
Exact Dispatch, Guaranteed NotificationRobust alert filtering rules; escalation dispatch + duplicate notifications; flexible notification methods and scenarios ensure precise, orderly alert assignment to designated personnel, guaranteeing timely resolution.
Multi-Channel NotificationsBuilt-in voice, SMS, WeChat, and email notification methods. Supports WeChat Official Account on mobile devices, WeCom, and DingTalk configurations, with customizable notification channel extensions.
Multi-Platform SupportSupports alert handling via PC browser or mobile devices (WeChat Official Accounts, WeCom, DingTalk, WeLink), alert resolution can be performed anytime and anywhere.
Better Delivery For
Your Business
Aggregates alerts from diverse system sources and flexibly assigns different alert types to corresponding operations personnel for handling via customizable rules. Dynamically assigns alerts by automatically retrieving responsible personnel information through CMDB integration. Supports repeated notifications and dispatch upgrade to ensure notification delivery. Records MTTA and MTTR for operations personnel,enhance alert handling efficiency.
Application
Alert Correlation Ticket System
For alerts with complex handling processes or high-risk recovery operations, automated alert-to-ticket conversion strategies can be configured. Upon alert triggering, it is assigned to designated personnel while simultaneously initiating the ticket conversion workflow. Alternatively, manual ticket conversion can be triggered after receiving the alert and conducting human judgment. Upon ticket closure, the alert event can be synchronously closed.
Alert handling and auto-remediation
① Integrates with BlueWhale automation tools: configures auto-handling rules to trigger self-healing workflows, enabling alert self-healing, rapid failure resolution, and minimal business impact.
② Common self-healing scenarios: auto log/disk cleaning, process auto-restart on service anomalies, DNS record auto-modification to backup address on website access issues, sync auto-trigger on cluster sync errors, and standby auto-online backup on host failures.
Alert Impact Analysis
Present the full picture of alerts across multiple dimensions: foundational event details, associated information (metric trend charts, related logs, etc.), statistical reports, business topology, and associated topology. Support viewing relationships from alert, object, and business perspectives. Utilize panoramic monitoring to display hierarchical associations of objects within business contexts, alongside instance alert statuses and alert events.
Trusted By Enterprises
Across industries, Canway BlueWhale is empowering clients to achieve IT Operations Transformation.
See how Penghua Fund achieves 100% coverage of full-stack monitoring?
See how Beijing Mobile achieves 100% coverage of full-stack monitoring?
See how CGB Bank achieves 100% coverage of full-stack monitoring?
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