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PRODUCT

CanWay Alert Management

Alert Center is a unified event aggregation and handling module
for the enterprise. It takes events from monitoring, logging,
cloud monitoring, and third-party systems, then standardizes, shields,
and aggregates them into alerts and incidents that can be assigned,
collaborated on, and audited—covering the full lifecycle from creation
to close. A single workbench is used for ingest, noise reduction,
assignment, and handling, to build sustainable alert governance
rather than notification-only tooling.

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PRODUCT CanWay Alert Management Alert Center is a unified event aggregation and handling module for PRODUCT CanWay Alert Management Alert Center is a unified event aggregation and handling module for
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Trusted by Enterprises Across Industries
Trusted by Enterprises Across Industries
Trusted by Enterprises Across Industries
Trusted by Enterprises Across Industries
Trusted by Enterprises Across Industries
Trusted by Enterprises Across Industries
Trusted by Enterprises Across Industries

Centralize alerts, notifications, and response workflows for

Closed-Loop Alerting

Unified aggregation

Alerts from monitoring and logging, plus Webhook and cloud monitoring, are collected in one workbenc

Alerts from monitoring and logging, plus Webhook and cloud monitoring, are collected in one workbench so events are not handled in separate consoles.

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Unified aggregation Alerts from monitoring and logging, plus Webhook and cloud monitoring, are colle

Noise reduction and shielding

Deduplication, merging, session windows, and an observing period reduce duplicate alerts. Shielding

Deduplication, merging, session windows, and an observing period reduce duplicate alerts. Shielding can match source, resource, title, and similar fields for planned maintenance and known low-value notices.

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Noise reduction and shielding Deduplication, merging, session windows, and an observing period reduc

Assignment and notification

Alerts are assigned to people or teams by level, source, resource, and similar conditions, then noti

Alerts are assigned to people or teams by level, source, resource, and similar conditions, then notified. Reminder frequency can be configured; unacknowledged alerts can escalate the notified set. Channels come from shared configuration.

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Assignment and notification Alerts are assigned to people or teams by level, source, resource, and s

Handling workbench

Filter by level, status, source, and “my alerts”. Acknowledge, reassign, close, and bulk actions are

Filter by level, status, source, and “my alerts”. Acknowledge, reassign, close, and bulk actions are available. Detail shows related events, operation history, and notification status. High-impact alerts can be raised to an incident, linking multiple alerts and recording collaboration progress.

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Handling workbench Filter by level, status, source, and “my alerts”. Acknowledge, reassign, close, a

Reduce alert noise and accelerate response for greater

Resolution Efficiency

Multi-source ingest, one modelMulti-source ingest, one model

REST, Webhook, and NATS ingest are supported, including monitoring, logs, Prometheus, Zabbix, and cloud monitoring. Events from different systems can be normalized to one model for aggregation, assignment, and recovery.

Aggregation and noise reductionAggregation and noise reduction

Repeated and flapping events are folded into actionable alerts by resource, source, and time window. An observing period can filter short-lived anomalies so on-call is less interrupted by noise.

Ownership loopOwnership loop

Alerts support assign, acknowledge, reassign, close, and recover. Automatic assignment can match conditions and notification channels. Unhandled alerts can be reminded again. High-impact issues can be raised to incidents for cross-team work.

Shielding, recovery, and auditShielding, recovery, and audit

Shielding covers maintenance windows and similar cases. Recovery events can close related alerts. Stale alerts can auto-close by policy. Handling and policy changes are logged; notification results can be traced.

Application Scenarios

  • Infrastructure alert convergence The same host, database, or middleware object often raises several

    Infrastructure alert convergence

    The same host, database, or middleware object often raises several metric alerts at once. After aggregation by resource, on-call sees what is wrong with that object, not a pile of duplicate notices. Applies to Linux, Windows, and common database and middleware environments.

  • Network and device alerts Monitoring alerts, Syslog, and SNMP Trap from switches, firewalls, load ba

    Network and device alerts

    Monitoring alerts, Syslog, and SNMP Trap from switches, firewalls, load balancers, and data-center hardware can enter the same handling path. Used to assign and track link down, device restart, power and disk events, instead of splitting metrics and traps across tools.

  • Flapping and false-positive filtering Brief network or overload spikes produce many alerts. With an

    Flapping and false-positive filtering

    Brief network or overload spikes produce many alerts. With an observing period and session window, events that recover quickly need not become formal alerts; only issues that stay open enter the on-call queue.

  • Missing-heartbeat for critical jobs Scheduled backup, sync, and batch jobs may fail without a clear

    Missing-heartbeat for critical jobs

    Scheduled backup, sync, and batch jobs may fail without a clear failure event. Missing detection alerts when an expected heartbeat or result does not arrive, and can auto-recover when reporting resumes.

  • Major-incident collaboration When services stop or several roles must act together, related alerts c

    Major-incident collaboration

    When services stop or several roles must act together, related alerts can be raised to an incident: link multiple alerts, record progress and conclusions. In enterprise setups, collaboration chat can be opened so a major issue moves from individual handling to team response.

Trusted By Enterprises

Across industries, Canway BlueWhale is empowering clients to achieve IT Operations Transformation.

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Monitor

How a Major Airport Built Comprehensive Alert Coverage for Business Continuity

Read moreHow a Major Airport Built Comprehensive Alert Coverage for Business Continuity

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How a Large Insurance Group Standardized Alert Management Across Multiple

Read moreHow a Large Insurance Group Standardized Alert Management Across Multiple

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How a Leading Securities Firm Efficiently Handles Millions of Alerts

Read moreHow a Leading Securities Firm Efficiently Handles Millions of Alerts

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