IT Service Management - CanWayBlueWhale

An open and agile process management approach helps you unblock the "key bottlenecks" in IT operations! Based on ITIL best practices, it provides capabilities in incident management, problem management, change management, and request management. By integrating with the capabilities of ITOM—such as CMDB, monitoring and alerting, automated operations and maintenance (AOM), and AI large models—this approach significantly enhances management efficiency and user experience, enabling the upgrade of an intelligent IT service management system.

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CanWay BlueWhale ITSM

Highlighted Features

To achieve the upgrade of an intelligent IT service management system.

LowCode Engine and OampMSpecific Features

Low-Code Engine and O&M-Specific Features

Equipped with low-code engine capabilities such as form engine, process engine, report engine, rule engine, and view engine, along with built-in business components commonly used in the field of operations management.

Plugin-Based Integration/Extension Support

Enables integration with third-party systems through extension plugins.Allows functional module expansion via extension plugins.

ITIL-Based Best Practices

Includes built-in ITIL classic processes such as incident, problem, change, and request management, along with rich industry practice reference templates.

ITOM Integration

ITSM acts as a "connector" in unified operations, linking ITOM monitoring, management, and control through operational processes.

Self-service, Multi-channel, and Automated

Provides a self-service portal for users to submit applications independently without going through the service desk.Supports multi-channel service connections including PC, IM mobile apps, QR code scanning, email, and phone.Enables automated ticket assignment and routing.

Better Delivery For

Your Business

Unified Connectivity Integrated with ITOM

Robust ITSM Platform Capabilities

A combination of low-code engines allows more agile responses to changing management needs. Provides low-code engine capabilities including form engine, process engine, report engine, rule engine, and view engine, along with built-in business components commonly used in operations management.

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Out-of-the-Box Process Practices

Designed with the input of seasoned ITIL experts and refined through best practices from leading customers across various industries, we offer cost-effective process templates that can be installed with one click and used immediately out-of-the-box.

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Integration with Enterprise IM Tools

Supports seamless integration with mainstream IM tools such as Enterprise WeChat, Feishu, DingTalk, WeLink, and Teams. Non-mainstream IM tools can also be extended and adapted through a plugin-based approach.

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Application Scenarios

Out-of-the-Box Best Practices

Based on the ITIL framework and Canway's years of operational process management experience, we provide built-in ITIL process practices that can be deployed with one-click, enabling rapid setup of standardized O&M processes from scratch.
Unified Portal Access

Offers customizable service portals and workbenches with multi-channel access support, along with multi-perspective workstations designed for end-users, engineers, and administrators.
ITSM Platform Capabilities

Leveraging low-code engine capabilities, the platform allows low-cost extension and customization of IT service processes to quickly adapt to management changes driven by business growth.
Supports Steady-State & Agile Operations

Capable of integrating with ITOM to achieve end-to-end automated workflows that meet “agile” needs, while also supporting the implementation of ISO20000 standard processes to fulfill “steady-state” compliance.
ITOM-Integrated Collaboration

Built on an aPaaS foundation, it seamlessly converges with monitoring, alerting, CMDB, and automation modules, driving process innovation and significantly improving O&M efficiency and user experience.
Extensive Industry Practice Experience

Incorporates best practices from 600+ leading customers across sectors such as finance, government, telecom, energy, and transportation, with proven capability to support user bases exceeding 100,000.

Trusted By Enterprises

Across industries, Canway BlueWhale is empowering clients to achieve IT Operations Transformation.

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