IT Operations
Helps enterprises solve management and technical issues in the IT operations and maintenance process.
Development & Delivery
Comprehensively improve the effectiveness and quality of software development and ensure the safe delivery of applications.
Industry Solutions
Based on banking’s safety, quality & efficiency needs, this O&M solution with extra AI boosts the O&M system.
Securities industry business system O&M integration, platform-based empowers integrated intelligent O&M.
Compatible and mutually trusted with domestic software products.
Related Products
PRODUCT
IT Service Management
(ITSM)
Unify the Service Desk, ITIL-aligned IT Service Operations,
Low-Code extensibility, governed automation and AI on
one enterprise platform built to scale across organizations,
languages and regions. Helps enterprises standardize
operations,resolve issues faster and deliver consistent service
across teams and regions.
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Elevate your enterprise IT service management capabilities
with CanWay
Five Core Low-code Engines: Ultimate Scalability and Flexibility
Five low-code engines—Form, Process, Decision, Report and View—enable visual configuration of forms, workflows, rules, analytics and interfaces, helping enterprises adapt faster with less coding.
ITOM-Integrated Operations Process Management
ITOM-integrated workflows convert alerts into incidents, correlate monitoring with CMDB data, automate changes and update configurations for a closed loop from detection to execution and knowledge.
AI-Powered IT Service Management Built for Scalable Intelligence
Powered by the AI Employee Center, AI Toolbox, knowledge base, and intelligent workflow nodes, the platform turns knowledge, tools, and ITSM capabilities into configurable, reusable AI components—enabling intelligent service delivery, workflow automation, and scalable AI adoption across diverse IT service scenarios.
Out-of-the-Box Scenario Applications to Accelerate Management Practice Implementation
The IT Service Management Center includes a series of out-of-the-box scenario applications. Users can install and deploy them with one click based on their actual management requirements.
Integration with Enterprise IM Tools to Greatly Enhance User Experience and Collaboration Efficiency
The IT Service Management Center integrates with Teams, WeCom, Lark, and DingTalk, with plugin support for other IM tools. Users can submit, approve, and process tickets and receive notifications anytime, improving service accessibility, response speed, and collaboration efficiency.
Key Benefits of CanWay IT Service Management
(ITSM)
Unified IT Service Operations
Bring the service desk, ITIL-aligned workflows, automation and operational data together on one platform for consistent, end-to-end service delivery.
Omnichannel Self-Service
Give employees one place to request services and get help across web, mobile and enterprise messaging, with automation accelerating resolution.
Low-Code, Highly Extensible
Configure workflows, forms and business rules faster, and connect third-party systems through APIs, scripts and reusable plugins.
AI-Powered Service Management
Use governed AI to recommend solutions, route incidents, assess change risk and convert resolved tickets into reusable knowledge.
Enterprise-Ready Governance
Support multi-tenant, multilingual and regional operations while maintaining role-based control, auditability and data-residency requirements.
Faster Delivery, Direct Support
Work directly with CanWay product, R&D and delivery teams to speed assessment, configuration, testing and release with fewer coordination layers.
Application
ITIL-Aligned, ITOM-Integrated Processes
Standardize Request Fulfilment, Incident, Problem and Change Enablement with ITIL-aligned workflows, SLAs, approvals and escalation policies. Connect monitoring, CMDB and automation to enrich tickets, assess service impact, trigger remediation and maintain auditable, closed-loop IT Service Operations.
Digital Service Desk for Faster Request Fulfilment
Provide a unified Service Desk across the Self-Service Portal, mobile devices, enterprise IM and Live Support. Service Catalogue, Knowledge Management, AI assistance and automated assignment help users obtain support faster while reducing repetitive work for Service Desk agents.
AI-Powered Service Agents
AI Service Agents connect enterprise knowledge, historical tickets, business data and approved actions to support ITSM workflows. They can validate and classify tickets, recommend resolutions, route Incidents, assess Change risk, trigger automation and convert resolved tickets into reusable Knowledge Articles—with full traceability.
Risk-Aware Change Enablement
Manage Standard, Normal and Emergency Changes through risk assessment, approval policies, Change Schedules and CI conflict checks. Connect Changes with the CMDB, implementation tasks and automation to improve success rates while maintaining governance and auditability.
Automated Request Fulfilment Across Enterprise Systems
When users request software, accounts or access rights, the Service Catalogue can initiate approvals and invoke governed APIs or automation actions. Fulfilment results are written back to the request, reducing manual handoffs while maintaining SLA tracking and audit logs.
Group-Wide IT Service Governance
Standardize Service Catalogues, SLAs, workflows and governance policies across subsidiaries, business units and regions. Multi-Tenancy and multilingual interfaces support centralized oversight while allowing each service organization to manage its own users, data and operations.
Trusted By Enterprises
Across industries, Canway BlueWhale is empowering clients to achieve IT Operations Transformation.
See how Guolian Minsheng Securities achieves 100% coverage of full-stack monitoring?
See how Liaoning Mobile achieves 100% coverage of full-stack monitoring?
See how Yantai Bank achieves 100% coverage of full-stack monitoring?
See how Zhong Ou AMC achieves 100% coverage of full-stack monitoring?
See how CGB Bank achieves 100% coverage of full-stack monitoring?
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