SOLUTIONS
IT Service Management
A platform based architecture with thick platform and thin front-end to meet the agile and experiential needs of IT services.
OUR CUSTOMERS
IT Service Management


Provide practical skills in ITIL classic processes, including event, issue, change, release, and request management.

Provide ITSM platform capabilities for service directory management, service level, process management, report management, and duty management.

Provide monitoring, alerting CMDB、 ITOM tool integration and fusion capability for operation and maintenance automation.
Why Choose
CanWay BlueWhale
Good User ExperienceEnhance user service experience and satisfaction through consumer experience service desk, multi-channel entrance, custom portal, rapid service construction, work order tracking and management.
Standardize IT ServicesBased on ITIL and extensive customer practice, as well as PaaS based ITSM product functionality, quickly help enterprises establish effective service requests, events, issues, change management, and meet compliance standards such as ISO20000.
More Agile Operation ServicesBy deeply integrating with ITOM, including monitoring alarms, CMDB, and automation capabilities, automatic alarm conversion, process decision-making, and standard change can be achieved, and experience can be accumulated in the knowledge base to enhance internal capability accumulation and continuously improve process efficiency.
Leverage products to propel digital transformation


Trusted By Enterprises
Across industries, Canway BlueWhale is empowering clients to achieve IT Operations Transformation.
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